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Be aware of every single student. Let them know you are holding space for them.

A student's ability to begin picturing themself in their new role post graduation is a critical retention and completion tool. Life after graduation may be a source of anxiety unless students have confidence in the Career Services Department.  Is it successful in preparing students for, and connecting student to, entry level opportunities after program completion? Seeing is believing. Frequent employer information sessions, on campus hiring event, job fairs, job postings (student and graduate level), field trips to employer facilities, job readiness workshops and individualized resume writing, career planning and interview preparation assistance all work to create a sense of security… >>>

Early and frequent intervention is essential to improving retention among struggling students. Bonding with classmates as they face their fears together, and succeed, will create lasting bonds and increase their willingness to persist onward, together. Our Registrars make every effort to keep cohorts and study groups together, class by class, whenever it is possible for this very reason. Inviting students to assist in the planning of their graduation ceremony is a great integration tool as well. Announcing graduation in local publications, and even the hometowns papers of those who have relocated or commute for school, can instill additional pride and… >>>

A detailed to-do checklist can assist with making the transition into a successful student. Most students underestimate the amount of changes attending school will bring to their personal and professional lives, including their closest relationships. Managing this transition proactively greatly increases student retention. Carving out dedicated time for class and studying is critical as is having multiple back up plans for hiccups in childcare or transportation that may interrupt class attendance. Official and unofficial mentorship programs can both help students find a lifeline when navigating challenges.

A checklist and/or questionnaire helps Admissions customize the interview process and allows the candidate to decide whether their program of interest is a true lifestyle and career fit from the outset. I absolutely agree that retention begins in Admissions. When the program of interest is the right one a prospective student's interest and commitment will grow as they learn and experience more about their new profession. When we begin with the end in mind, specifically graduation and employment, students remain more resilient throughout the inevitable ups and downs of their academic program. 

Negativity will happen but how do you combat it? You have to accept it first but keep moving forward.

Cultivating a good experience for student can make a difference in a letter grade knowing that there is support behind that student.

I look at it from a sport aspect.  For example, the by product of any team is to win not the goal.  We need to reach our goals of how we work and meeting those expectations, if we meet those expectations, we will be able to have a buy product of winning.

In my past experiences as a coach, these values ring true and need to fit these strategies in a case by case approach.  Each student will need their own set of requirements to be able to speak and communicate with you.  Some you may clash with, some you have an instant connection that will allow them to succeed in the goals they are striving for.  This is great reinforcement for things that I have forgotten in the past.

I learned that having and maintaining great customer service are really important to the institution. First impressions to prospective students are important too.

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