RT101 - Improving Retention through Timely Intervention

Facilitator: Loren Kroh

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How many times have we said “if we’d only known” as a student walks out the door? No one starts classes planning to fail, but unfortunately problems do arise that present barriers to success. Students are good at identifying these problems blocking their path to success, but they frequently don’t have adequate problem solving and communication skills needed to overcome these problems. This course looks at the effect of stress on attrition, the use of tools to identify and help students at risk, and how to develop an institutional culture that shares responsibility for student success across the entire organization.

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RT102 - Orientation and First Week Activities to Increase Retention

Facilitator: Susan Backofen

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Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Applicants often develop a strong bond with their admissions representative that ends (from the institution's standpoint) once they begin classes. This online course will provide practical ideas on designing an orientation program, first-week-of-class and other retention activities that connect the student with faculty, the college and each other that will help you retain and graduate more students.

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RT103 - Implementing Successful Student Retention Strategies

Facilitator: Dr. Larry Banks

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School owners and directors are always looking for the magical ingredients to improve student retention. There are at least six easy-to-implement retention strategies that can make a difference in whether a student graduates or drops out. These include efficient admissions procedures, great orientation programs, effective mentoring, student friendly school and classroom involvement, fabulous graduations, and successful placement. Upon completion of this course, participants will have specific easy-to-implement retention strategies to put in place for every area of their school.

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RT104 - Best Practices to Enhance Student Retention

Facilitator: Jeffrey Schillinger

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This course is a collection of ideas and best practices drawn from the implementation of enrollment growth strategies at over 300 colleges and schools nationwide. The course is based on a highly successful in-service training program offered by Dr. Joe Pace, Managing Partner of The Pacific Institute and includes video delivery of Pace's presentations. Filled with practical tips and suggestions, the course also discusses the application of current research results on human behavior and organizational culture to enhance student enrollment and retention. This is a unique course that will dramatically change your perspective on school effectiveness.

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RT105 - Raising the Bar to 'First-Class' Customer Service

Facilitator: Shannon Gormley

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Learn the secrets of today's successful businesses by implementing their strategies of first-class customer service into your school. Discover how first impressions can influence your prospective students to increase and KEEP your enrollments. Uncover the components of first impressions at your campus through your website, offices, and personal appearances. Lastly, locate the areas, whether it is academics, student services, or admissions where you can implement an "improved" customer service plan for your organization.

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ED102 - Student Retention Methods

Facilitator: Dr. Gary Meers

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The instructor is the real key to student retention at career colleges. Instructors must keep focused on student motivation and retention each and every day of class. Developing strategies for retaining students throughout the entire training sequence is both complex and rewarding. All instructors should have the goal of seeing all of their students successfully complete their class. This course helps you reach that goal by helping you to understand your students and use proven motivation and retention techniques to keep them enrolled and engaged in the learning process.

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ML139 - Customer Focus

Facilitator: Jay Hollowell

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This course will show you how to target the right customers and build their long-term loyalty by developing systems for learning about, - and responding to, their needs.

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